Question 1

What does baseframe actually do?

Accepted Answer

We run the back office for companies in Singapore: incorporation, company secretary, HR and payroll, accounting and tax, AI advisory, and software. One team, one platform, one monthly relationship instead of five vendors.

Question 2

How is this different from a traditional corporate services firm?

Accepted Answer

Two ways. Everything lives in a portal you can see, instead of in someone else's inbox. And our own platform automates the repetitive work firms bill hours for, which is why the prices are lower.

Question 3

How is this different from doing it all with software myself?

Accepted Answer

Software leaves you as the operator. We operate it for you: a person is accountable for your filings, your payroll, and your books, and the software is how we do it transparently.

Question 4

What happens after I sign up?

Accepted Answer

You get a portal account immediately, set up around the services you picked. A specialist reviews your details and follows up within one business day to take the work over.

Question 5

Can I start with one service and add more later?

Accepted Answer

Yes, and most clients do. Each service stands alone at its published price. Adding another is a conversation, not a migration.

Question 6

Is my data safe with you?

Accepted Answer

Your records live in our platform, access-controlled per organisation, and we handle personal data in line with Singapore's PDPA. The privacy policy spells out what we collect and why, in plain language.

Question 7

Do you have lock-in contracts?

Accepted Answer

No. Monthly services are month to month. If you leave, we hand over your records properly, because they were always yours.

Question 8

Which markets do you cover?

Accepted Answer

Singapore, fully, today. We are built to expand regionally and would rather say "Singapore, done well" than list flags we cannot stand behind yet.

Question 9

How long does incorporation take?

Accepted Answer

Once we have your details and documents, most companies are registered within one to two business days. Name reservations that need ACRA review can add time.

Question 10

What do you need from me?

Accepted Answer

Identification for directors and shareholders, the company name you want, a brief description of the business activity, and the share structure. We guide you through all of it.

Question 11

Can you help if I am not in Singapore?

Accepted Answer

Yes. Every Singapore company needs at least one locally resident director, and we arrange that case by case. Start the conversation and we will lay out the options and costs plainly.

Question 12

What happens after the company is registered?

Accepted Answer

You get the full document pack, your portal access, and a clear list of what is due and when. If you want us to run the secretary work, accounting, or payroll, it is one click from there.

Question 13

Do I really need a company secretary?

Accepted Answer

Yes. Every Singapore company must appoint one within six months of incorporation. It is a legal requirement, not an optional service.

Question 14

Are company changes really included?

Accepted Answer

Routine changes are included: officers, addresses, business activities, and ordinary share matters. Government duties like stamp duty, where they apply, are passed through at cost.

Question 15

Can you take over mid-year from another provider?

Accepted Answer

Yes, and it is common. We handle the handover with your current provider, bring the registers current, and pick up the calendar from there.

Question 16

Is this software, or do you actually run it?

Accepted Answer

Both, and that is the point. The platform does the computation and record-keeping, and our team operates it for you. You approve runs rather than performing them.

Question 17

How is this different from payroll software like Talenox?

Accepted Answer

Software still leaves you the operator: you enter changes, chase CPF questions, and fix mistakes. We are the operator. You get the visibility of software with the accountability of a service.

Question 18

What does it cost for a small team?

Accepted Answer

S$12 per employee per month, with no minimum. CPF, payslips, and year-end forms are included.

Question 19

Can you handle employment passes and hiring paperwork?

Accepted Answer

Employment contracts and onboarding paperwork, yes. Work pass applications we scope case by case, so mention it when you get started.

Question 20

What does "from S$99 per month" actually include?

Accepted Answer

For early-stage companies with low transaction volume: monthly bookkeeping, annual unaudited financial statements, and corporate tax filing. Volume and GST move you up a tier, and the tiers are published on the pricing page.

Question 21

My books are a mess. Can you fix them?

Accepted Answer

Yes. Catch-up bookkeeping is quoted flat once we see the state of things, so there are no surprises. Then the monthly rhythm takes over.

Question 22

When do I need to register for GST?

Accepted Answer

Registration is generally required once taxable turnover passes S$1 million. We watch the threshold with you and handle the registration and filings when it is time.

Question 23

What does the audit actually produce?

Accepted Answer

A ranked list of automation opportunities with the time and cost each one saves, what it would take to build, and an honest "not worth it" list. Fixed fee, two weeks, yours to act on with or without us.

Question 24

Do you build with our tools or yours?

Accepted Answer

Yours first. Most wins come from connecting what you already pay for. Where something new is needed, we say so and price it before building.

Question 25

How do you use AI in your own business?

Accepted Answer

Our own platform runs our client work: payroll, accounting workflows, and compliance tracking, with AI doing the repetitive parts. It is why our pricing is lower than traditional firms. We sell what we practice.

Question 26

What does a website cost?

Accepted Answer

Every build is scoped and priced in writing before we start, so you know the number before any work begins. A focused marketing site is the smallest engagement; product and internal tool builds are quoted on scope.

Question 27

Do you take over existing systems?

Accepted Answer

Yes, after a short review so we know what we are inheriting. Most handovers settle into the care plan within a month.

Question 28

Build or buy: will you tell us honestly?

Accepted Answer

Yes, and we often recommend buying. Custom software is only worth it when off-the-shelf genuinely does not fit. The audit-first habit from our AI practice applies here too.

Questions, answered plainly.

Service-specific questions.

Hand it over.